Your questions, HÄNGs answers

Questions about your order?

If you've already got a 5-digit order number, this way please...

As long as your order has not been packed and shipped, amendments are still feasible. In our order confirmation email, scroll down to the very bottom and you'll find a button. By clicking this button you'll be able to change or cancel your order.

If your order is already on its way to you, you can no longer change it. In that case we kindly ask that you wait for the delivery to arrive and use our returns portal then.

Please note that when you change your order it is cancelled and refunded at the backend. As such, you'll need to make another payment for the changed order (since it is treated as a new order by the system). Unfortunately, this process cannot be changed at the moment. You won't pay more in any case, and will receive your order just as quickly.

To withdraw from purchase, kindly use exclusively our returns form. You can find it here. There you will learn how to proceed with the return and give us all the necessary information to handle your return as comfortable as possible.  Please do not send your HÄNG to our warehouse unrequested.

After we receive the undamaged product and inspect it, we will refund you the full purchase amount using the payment method you used or send you an exchange product.

- You received an order confirmation email? YAY, your order was successful!

- You did not receive an order confirmation email? Not in your SPAM folder, either? Then it is likely that an error occured and we'd be happy if you tried again.

If you're unsure do not hesitate to reach out to us - we're here to help!

If you received an email with tracking details - you can lean back and relax. Your package is already on its way and should arrive in 1-3 working days. For more information kindly use your tracking number that is included in your shipment confirmation email.

You still have not received tracking details? Don't worry, your order is currently being processed and we're doing everything in our power to make sure it reaches you ASAP!

Questions about our products?

Span, load or everything to do with shipping...

You don't have to wash your DÄCKE after every use. The following applies: as often as necessary, as seldom as possible! The DWR coating is water-repellent. This means that even larger contaminants can be easily wiped off. If a wash is necessary, the best way to do it is as follows: 

Wash 
- Hand wash in a bathtub & only if very heavily soiled in the washing machine (no top loader).

- Select gentle program without spinning (0-30°). Afterwards select Rinse & Spin.

- Absolutely avoid fabric softener. This can damage the composite of the artificial down.- Use a special detergent for down (1/3 is sufficient).

dry
- The DÄCKE dries best in the fresh air.

- Do not hang to dry. This can cause the filling to shift.

- It is best to lay it flat on the ground in the sun.

- Turn & shake out every once in a while.

- Even if everything seems dry again, there may still be a little moisture inside. Better to let it dry for several hours.

Store
It is no problem at all to keep your DÄCKE in the stuff sack for several days. But please leave it uncompressed, because extreme compression can impair the insulation in the long run. When you don't use your DÄCKE for a longer amount of time, you can store them in the largest pillowcase you have.

You can wash the HANG at 30° without hesitation (please remove the carabiners beforehand). You can skip the tumble dryer, because the HANG dries in the air in 10 minutes and that protects the material and saves electricity and time :)

It is both. Admittedly HÄNG is most comfortable when you're in it by yourself, but we had the ambition that lounging should also be comfortable for two, so we made the HÄNG larger so that nothing stands in the way of your next date in the park.

The extra wide straps of our hammock suspension are already designed to protect the tree from damage to the bark and cambium (the water-bearing layer). In special cases we recommend using an underlay. You can't go wrong with SÄVE, especially with particularly young trees or with an installation that takes longer than a few days. Take a look at our blog, where we have a very detailed article about protecting trees and how best to hang up the HÄNG. Or use ours Hammock HÄNG Calculator.😉 If you attach your HÄNG to a tree for a long time or, for example, to sharp edges on the balcony, you can also use our protective pads SÄVE.

Of course! You can easily get one with an additional order. With this you can either extend your straps or replace the old straps and continue to use your HANG!

That's what we have this one video for!

Questions about delivery & shipping?

Whether express or worldwide...

Oh yes! Our HÄNG products belong in the big wide world, which is why we offer worldwide delivery. You can find information about shipping conditions abroad here.

In Germany, delivery takes approximately 2-3 business days after we receive the payment. More details are included in the product description.

Questions about payment and pricing?

You are spoilt for choice. You can pay by: PayPal, credit card, Amazon pay, Google pay or cryptocurrency (Bitcoin). Purchase on account is possible through our partner Klarna.

Please note that in the case of a bank transfer, we will only ship your order once the money has been credited to our account.

You can find our shipping conditions here!